AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]

In the software industry, continuous improvement is the name of the customer retention game. The behemoth Microsoft constantly churns out Office 365 enhancements, many of which are powered by artificial intelligence (AI). Here are some of the new and upcoming ones most likely to be useful in your business. Office Write and draw with digital […]

Microsoft introduces a more fun and personal way to sign in to your Windows 10 devices. With Windows Hello, you can now log in with just a look or a touch. This features also comes with enterprise-grade security without having to type in a password. Say hello to fingerprint, iris, and facial scans Windows Hello […]

In 2003, a manager at the National Institute of Standards and Technology (NIST) authored a document on password best practices for businesses, federal agencies, and academic institutions. More recently, however, the institute has reversed its stance. Find out why and what great passwords are made of. The problem The issue isn’t necessarily that the NIST […]

More businesses are now allowing their employees to use mobile devices to increase productivity and profitability. But smartphones and tablets are just as vulnerable to hacking as desktops and laptops. Worse, employees may be exposing their mobile devices unwittingly to cybercriminals. Here are some helpful tips to keep your devices safe. Ensure mobile OS is […]

According to a recent survey of 1,800 consumers, 42% said they’re “very unlikely” to buy from unprofessional or ugly websites. If you’re wondering whether or not your site could fall into that category, check out these key indicators. A variety of professional photos From pictures of your products to team photos, high-quality images are arguably […]

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that. Improved Video Conferencing The major factor holding web and video […]

This post contains some tips and tricks to help you get the most out of your Office 365 subscription. We’ll also share some of the options you can take advantage of when migrating your system to the cloud, including how to streamline the entire process based on your business needs. Declutter your inbox If you’re […]

It doesn’t take long for computer desktops and hard drives to become cluttered, and it’s probably why your PC has been so slow lately. Luckily, Windows has great tools for getting rid of these five types of digital clutter that will have your computer performing like new in no time flat. There are five types […]

The word “hacker” conjures up an image of a hoodie-wearing basement dweller that programs all sorts of malicious attacks to infiltrate their target’s computer. But hackers are so much more than that. There are also hackers that use their skills to do good. A complicated history In the 1950s, the term ‘hacker’ was vaguely defined. […]